Altoona, Penn. (May 21, 2019) — The dual-branded Fairfield
and TownePlace Suites by Marriott Altoona was awarded two prestigious awards at
this year’s Marriott General Manager’s conference in Chicago. Both brands were
awarded the 2019 Platinum Circle Award, and the TownePlace Suites was named the
top hotel in arrival experience and number three in morning break of all hotels
of the same brand across North America.
The Platinum Circle Award is given to hotels within the top
five percent of their brand, determined by results of Guest Satisfaction
Surveys completed by hotel guests throughout the previous year. Hotels compete
against all of the other properties of the same brand across North America. The
Fairfield was in the top five percent of 948 hotels, while the TownePlace
Suites was in the top five percent of 384 hotels.
The Guest Satisfaction Surveys are comprised of various
categories of guest interaction, including overall experience, arrival
experience, morning break, environment and more. From these surveys, Marriott
determines the top hotels across each of its brands in all of the individual categories.
The TownePlace Suites by Marriott Altoona was named the top hotel in arrival
experience and number three in morning break compared to almost 400 other
TownePlace Suites properties across the United States and Canada.
“A guest’s arrival experience starts when they pull into the
parking lot and continues to their check-in and employee interactions. We do
our best to make a guest’s arrival as easy and efficient as possible because it
sets the tone for the rest of their visit,” said General Manager James Long.
“The morning break experience is all about breakfast. We make sure the
breakfast and dining areas are clean, the staff are professional and the food
is high quality.”
“To be the top hotel in these categories is a huge
accomplishment,” said Peter
Plamondon, Jr., Co-President of Plamondon Hospitality Partners. “But to be
named the top hotel in arrival experience and in the top three for morning
break throughout the United States and Canada is a huge deal! Awards of this
magnitude show that every associate in the hotel, across every job function, is
doing their very best and we are so incredibly proud of them.”
The Fairfield and TownePlace Suites in Altoona, located off
Pleasant Valley Boulevard near the Van Zandt VA Medical Center, is owned and
operated by Plamondon Hospitality Partners in Frederick, Md. It opened in
February 2017, and is one of the first of its kind for Marriott. Hotel
amenities include an indoor swimming pool, fitness center, outdoor patio with
Weber grills and 1,000 square feet of meeting space. The dual brands cater to
both extended stays and transient travelers, and put two award-winning hotels
under one roof.
Partners is a hotel management and business development company located in
Frederick, Maryland. Their current portfolio includes Marriott and Hilton
properties in Maryland, Pennsylvania and Georgia.